Policies and Other FAQ | Rod and Staff Publishers

Questions and Answers

Some more frequent than others

Welcome to our list of frequently asked questions, with the five most important ones first.

Is this Rod and Staff's site?: No. They do not have an official site. However, you can purchase Rod and Staff materials here with confidence.
Can I pay securely online?: Absolutely! We are a PayPal verified business. We use PayPal's services to handle our online payment option via secure server. Please note that you do not need a PayPal account to use this system. After you finalize your order, you will be given to option to pay online.
What are your shipping rates?: Please click here for the details.
How soon do you ship?: We aim to ship within three business days of receiving your payment. We do our best to ship orders in the order in which they were paid. (Right now, though, we are running about three days behind our normal shipping schedule.); Please note that selecting Priority Mail as your shipping option is precisely that -- the means by which your order is shipped. It is not an indication of rush processing of your order.
What is your returns policy for Rod and Staff materials?: Occasionally, Rod and Staff materials which are purchased here need to be returned for a variety of reasons. If that is the case with you, contact us promptly for authorization and instructions. You have two weeks from the time you receive them until the return opportunity ends.; Returns of materials purchased through this site must be returned to us, not to Rod and Staff (unless we tell you otherwise in your particular case).; Please read other important details here.

Please scroll down to find answers to these further questions:: How do you ship?; I don't see something in your catalog. What do I do?; How do I get a print Rod and Staff catalog?; Is there a way to get input from Rod and Staff curriculum users?; Does Rod and Staff offer any kind of record-keeping services?; How do I get official answers directly from Rod and Staff?
How do you ship?: Most of the time, we ship via the US Postal Service, using either Media Mail or Priority Mail.; Large orders (generally over $400) we usually have Rod & Staff ship directly to the customer, in which case the carrier will likely be UPS.
I don't see something in your catalog. What do I do?: If Rod and Staff offers something you need and we don't offer it here yet, send us an email and we'll see if we can help you.
How do I get a print Rod and Staff catalog?: Fill and submit out this form.
Is there a way to get input from Rod and Staff curriculum users?: Yes! Visit our Christian education forum: RAS/CLE Support
Does Rod and Staff offer any kind of record-keeping services?: No.
How can I get official answers directly from Rod and Staff?: 606-522-4348; PO Box 3; Hwy. 172; Crockett, KY 41413-0003 USA