Very Important Notice

Welcome to my expanding list of frequently asked questions. I have put the four most important ones first.

Is this Rod and Staff's site?

No. However, you can purchase Rod and Staff materials here with confidence.

What are your shipping rates?

Please click here for the details.

How soon do you ship?

Effective January 11, 2008 -- We now aim to ship within five business days of receiving your payment. We do our best to ship orders in the order in which they were paid.

Current status as of :   I plan to place my next Rod & Staff curriculum order.

Please note that selecting Priority Mail as your shipping option is precisely that -- the means by which your order is shipped. It is not an indication of rush processing of your order.

Is there no way to get expedited processing from you?

For an additional fee of $20, I can have the material on its way to you within two business days of your payment, or I will refund the $20 fee.

What is your returns policy for Rod and Staff materials?

Occasionally, Rod and Staff materials which are purchased from me need to be returned for a variety of reasons. If that is the case with you, contact me promptly for authorization and instructions. You have two weeks from the time you receive them until the return opportunity ends.

Returns of materials purchased through this site must be returned to me, not to Rod and Staff (unless I tell you otherwise in your particular case).

If the items arrive in good saleable condition, I will issue an 85% credit to your account. I do not credit shipping costs.

Please scroll down to find answers to these further questions:

How do you ship?

I don't see something in your catalog. What do I do?

How do I get a print Rod and Staff catalog?

Is there a way to get input from Rod and Staff curriculum users?

Does Rod and Staff offer any kind of record-keeping services?

How do I get official answers directly from Rod and Staff?

How do you ship?

Most of the time, we ship via the US Postal Service, using either Media Mail or Priority Mail.

Large orders (generally over $400) we usually have Rod & Staff ship directly to the customer, in which case the carrier will likely be UPS.

I don't see something in your catalog. What do I do?

If Rod and Staff offers something you need and I don't have it online yet, send me an email and I'll see if I can help you.

How do I get a print Rod and Staff catalog?

Fill and submit out this form.

Is there a way to get input from Rod and Staff curriculum users?

Yes! Visit my Christian education forum: RAS/CLE Support

Does Rod and Staff offer any kind of record-keeping services?

No.

How can I get official answers directly from Rod and Staff?

606-522-4348

PO Box 3

Hwy. 172

Crockett, KY   41413-0003     USA